ChessRUS - Refund Policy

Refund Policy

Effective Date: 11/20/2024

At ChessRUS, we are committed to ensuring your satisfaction. If you are not entirely happy with your purchase, we offer a 100% Money-Back Guarantee under the terms outlined below:

1. Eligibility for Refunds

• The product or service you received was defective, damaged, or not as described.
• You are dissatisfied with your purchase and request a refund within 30 days of the purchase date.

2. Non-Refundable Items

• Products that have been used, damaged, or altered by the customer.
• Digital products that have already been downloaded or accessed.
• Custom or personalized items, unless they arrive defective or not as ordered.

3. How to Request a Refund

1. Contact Us: Email us at seanvanderstorm@gmail.com or call 943-300-9734.
2. Provide Proof of Purchase: Include your order number and a description of the issue.
3. Return the Product: If applicable, return the item in its original packaging to:
   ChessRUS
   935 Fontmore Rd
   Colorado Springs, CO 80904

4. Refund Process

Once we receive your refund request and any applicable returned items, we will review the details and notify you of the approval or rejection of your refund within 7 business days. Approved refunds will be processed using your original payment method within 10 business days of approval.

5. Shipping Costs

• If the refund is due to a defective or incorrect product, we will cover all return shipping costs.
• If the refund is for any other reason, the customer is responsible for return shipping costs.

6. Contact Us

If you have any questions about our Refund Policy, please contact us:

By purchasing from ChessRUS, you agree to this Refund Policy. We value your trust and are committed to making things right if you're not satisfied.